Your customers' experience recovery journey, optimized end to end

Reminders at the right time, on the right channel, at every stage of the collection cycle — without spending your days on it.

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🇨🇦 Hosted in Canada — Law 25 compliant

Collection cycle

Reminders tailored to every phase of recovery

Not every overdue account is at the same stage. Paymely adjusts tone, frequency and channel to the phase.

1

Pre-collection

  • Proactive reminders before the due date
  • Amount and due date communicated clearly
  • Courteous tone, zero friction
2

Collection at maturity

  • Automatic due-date notices
  • Add your payment instructions to your templates (optional)
  • Coordinated email and SMS
3

0–30 days overdue

  • Friendly, personalized reminders
  • Gradual cadence — never spammy
  • Open and delivery tracking
4

30–60 days overdue

  • More frequent follow-ups
  • Progressive tone escalation
  • Coordinated multichannel email + SMS
5

60–90 days overdue

  • Priority communications
  • Configurable settlement offers
  • Bad-debt prevention
6

Customized phases

  • Cadence matched to your business cycle
  • Custom message templates
  • Schedules assigned client by client

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One invoice. One journey. Zero manual work.

Keep scrolling — watch Paymely collect this invoice for you.

Paymely
Collection journey
0 % complete

Invoice imported

Client: Marie T. — $1,250, due on the 15th

Imported
The invoice is in Paymely. The follow-up schedule activates on its own — nothing left for you to do.

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  1. Invoice imported — Client: Marie T. — $1,250, due on the 15th. The invoice is in Paymely. The follow-up schedule activates on its own — nothing left for you to do.
  2. Courteous reminder — Email — 5 days before the due date. "Hi Marie, a friendly reminder: your $1,250 invoice is due on the 15th. Thank you!"
  3. Due-date notice — SMS — on the due date. "Paymely reminder: your $1,250 invoice is due today."
  4. Graduated follow-ups — Coordinated email + SMS — tone ramps up. Day 7 overdue: firmer follow-up sent. Open detected at 9:42 AM — Marie read the email.
  5. Settlement offer — Terms configured by you. Marie accepts your settlement offer. The adjusted balance is confirmed on both sides.
  6. Paid — case closed — Automatic thank-you sent. "Thank you Marie! Your payment has been received." Follow-ups stop, the client relationship stays intact. ✓

Automation

Multiple ways to automate your collection cycle

Set up your sequences once; Paymely handles the rest.

Automatic sequences

Reminder schedules before, on and after the due date, triggered without manual work.

Progressive escalation

Tone ramps up gradually: courteous reminder, firm notice, final follow-up — you stay in control at every step.

Coordinated multichannel

Email and SMS work together — no duplicates, no mixed messages.

Dynamic personalization

Name, amount, due date: every message is generated per customer.

Continuous tracking

Deliveries, opens and payments visible as they happen, with a full audit trail.

Bilingual by default

Reminders go out in English or French, matching each customer's preference.

Your strategy

One reminder strategy, four key moments

Paymely's schedule engine fires the right message at the right moment of each invoice's lifecycle.

before due

Preventive reminder

A courteous nudge a few days ahead — most late payments are avoided right here.

day of due

Due-date notice

On day zero, a clear notice with the amount due — plus your payment instructions if you've added them to your templates.

after due

Graduated follow-ups

Reminders at the pace and tone you define, stopping the moment payment lands.

paid

Confirmation

An automatic thank-you that closes the file and protects the relationship.

On your channels:

EmailSMSAI voice callsComing soonTeam softphoneComing soon

Benefits

The benefits of an automated payment journey

What our clients see once reminders run themselves.

Complete automation

Drastically cut the time spent chasing receivables by hand.

Respectful customer experience

Communications adapted to each customer's profile and language — firm, never abrasive.

Higher collection rate

Consistent, well-timed reminders that bring cash in faster.

Fewer disputes

Clear, fully traceable communication that reduces misunderstandings and complaints.

Hosted in Canada

Your data and your clients' data never leave the country. Compliant with Canadian and Québec privacy laws (Law 25).

Ready to optimize your collection cycle?

Set up your first reminder sequence in minutes.

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FAQ

Frequently asked questions

It's every communication a customer receives around an invoice: a reminder before the due date, a notice on the day, graduated follow-ups after, and a confirmation once paid. Paymely automates the whole cycle over email and SMS.

You define schedules per stage (before, on and after the due date). Tone and frequency evolve with the delay: courteous first, firmer later, with progressive escalation when needed.

Yes. Message templates, delays between reminders and escalation levels are fully configurable, per client or across your whole portfolio.

Email and SMS, coordinated together. Each customer receives reminders in their own language, English or French.

Yes. Your data is hosted in Canada and every send is logged with a full audit trail — compliant with Canadian and Québec privacy laws (Law 25).